FAQ – Frequently asked questions

Data

What data do you need for the production?

We work with CNC machines and therefore need vector data. A vector can be scaled without losses and is not made up of pixels like a bitmap. We can import data created with vector programs or CAD programs. We can use files with the program-specific abbreviations ai./cdr./fh./fs or export files with the ending eps / dxf / dwg / png. We can also accept PDF formats if they are based on a vector file.

How do I proceed if there is no vector data?

We can digitize production data, clean them up or create them from drawings, sometimes also from objects This costs 55,00 € /hour. The needed effort for a digitization is very different. We are happy to advise you.

My customer cannot imagine what it looks like Can you visualize that?
We are happy to create a view of your products!

Basics

How do I clean my products?

Dry cleaning with a soft microfiber cloth is generally preferred. In some cases e.g. Acrylic glass can be cleaned with isoprophanol (important – no cleaner with alcohol). Unpainted PE-foam should be cleaned with a wet and clean sponge Rigid foam and painted surfaces can be cleaned with water and some dish soap.

Processing

outside?

Please order tempered acrylic letters if they are used outside. This prevents stress cracks.

What paint?

Your color specifications should be made in Pantone / HKS / RAL colors. We can also paint effect and special colors such as Nextel colors. We differentiate between the qualities of the paintwork in terms of trade fair and furniture quality, the latter being a very high quality paintwork. The surface is perfectly smooth and the edges are closed. Often, however, a trade fair quality is enough because it is also very valuable .

Special features of the milling machine?
When milling, there are always radii in the inner corners. The radius size increases with the material thickness. Lasers and water jets are free of internal radii.

Which fastening for which area?
You need a solution for your attachment? Please let us know where your product is being used. We will find the best type of fastening for your product. We can also offer you a suitable base or hanging construction for suspending or installing your displays.

Services

Can you advise me?

Our project managers and graphic designers will be happy to advise you if you have any questions. You can contact us between 8.30 a.m. and 5.00 p.m. by phone, email and by appointment.

Are there any certificates for the materials?
When exporting abroad, you will need the certificates of the material you want to export. Fire protection certificates for e.g. Trade fairs or airports are also required. We will be happy to provide these to you on request from our manufacturers.

How can your products convince me?
We would be happy to send you sample letters or material samples. Of course, you are also welcome to drop by and take a tour of the production with us. We also show you a great selection of product and material samples.
If you have any special material, we would be happy to make free test cuts for you to check the feasibility.

Manufacturing opportunities

What production opportunities does Cutall have?

In the acrylic glass area, three CNC lasers with a support surface of 2x3m are currently used to process products according to your wishes. Further processing such as drilling, grinding, gluing and assembly also takes place here.

In our water jet department we can serve with three pure water jet machines for material processing of 1000x2000mm and an abrasive water jet with a processing area of 1250x2500mm. Here we cut soft and hard foams, polystyrene, carpet, as well as metal, stone, tiles and much more. With a pressure of 3500 bar, the +/- 0.3mm thick water jet cuts through a variety of materials. This department also carries out gluing and assembly.

Since 2011 you have been able to use Styrofoam (EPS) andStyrodur (XPS). Meanwhile, three CNC hot wire cutting machines split and cut the Styrofoam blocks (1250x2500x1000mm) and Styrodur blocks XPS (2005x600x160mm) into your desired products. According to your color requirements we will glue, fill and paint your products.

Two CNC milling machines with high-frequency spindles with a work table support of 3x2m do a good job when it comes to cropping PVC hard foam, aluminum composite panels, laminates, wood and many other materials.
A professional painting department with three painting booths and specialized professionals create a high-quality color finish on your products. Whether high gloss, matt lacquer or effect lacquer– on surfaces or letters. Your color- and surface requirements are implemented here.

The special construction is a very exceptional department. Individuality is the program here. Unusual constructions, POS implementations, lighting and much more are created here. Your weirdest ideas are manifested here.

With two UV direct printing machines, many materials and decupirates get their face.
Print directly on or behind acrylic glass, on hard foam or many other materials. The look is convincing and a time-consuming lamination of foil prints is no longer necessary.

The products from the foil department are available as a useful addition.
Here we plot lettering and logos for you or laminate materials that are later processed in other departments.

The engraving laser is a tool with high power and a large contact surface. His work table can accommodate 1400x900mm large plate materials. Beautifully and extremely filigree can be engraved on GS acrylic glass. A distinction is made between surface engraving and vector engraving. Other materials, e.g. Wooden cardboard can also be engraved here and be sawed very filigree and detailed.

Picking and packaging: a fully automatic packaging machine has recently started working for you. Custom packaging is now standard.
We would be happy to assemble and commission your bulk orders for you.

Durability

Under what conditions do I use the different materials?

Not only the look of the different materials should be decisive for the selection when planning, but also the place of use, their conditions and the period of use. E.g. PE foam letters are inexpensive and are available up to a material thickness of 100mm; the shelf life is limited. These are therefore not to be used as a permanent logo, but rather for a trade fair assignment. Strong temperature fluctuations, for example due to the use of radiators, can also influence the choice of the starting material, as well as the use indoors or outdoors.
Styrofoam is ideal for a medium-term use. Material thicknesses of up to 1250 mm are possible here. Long runs can be realized inexpensively.

Properties of the materials

What is Polystyrol? How is it processed?

We use polystyrene as an extruded, stiff and thermoplastically deformable sheet material for surface finishing or stencil production. It is easy to water jet and can be used indoors. The surfaces are brilliant and available in white, black, red, optionally in matt and glossy, in thicknesses of 0.5-3 mm. Another PS version is the EPS: foamed polystyrene, better known as styrofoam. In contrast to the stiff board material, EPS is flame retardant and therefore in fire class B1. It can also be used indoors. The 1250 x 2500 x 1000 mm blocks are shaped using CNC-controlled hot wires. The material can be glued well and painted with binder paint.

What is PVC rigid foam? How is it processed?

Foamed PVC is light and can be easily sawed with a milling machine and a water jet. It is easy to be glued and thermally deformable. PVC hard foam is used under the brand names Forex and Simopor in the thicknesses 2/3/4/5/8/10/13/15 / 19mm. Forex offers an easy alternative – the SmartX, which is available in the thicknesses of 5 and 10mm. The color white is standard here. The color black is also available with a thickness of 3 mm and 5 mm. The colors blue, red, yellow, green and gray are available on request. Hard foam is made for indoor use and can be painted easily.

What is PE-foam? How is it processed?

PE foam (polyethylene foam) is a very dense, extremely fine and firm foam that is water-jetable and available in thicknesses of 5/10/20/30/40/50/70/80 / 100 mm in black and white. It is easy to paint and its surface can be refined with other materials. PE-foam is made for short term uses only, especially when its painted and covered. Unpainted, however, it can be used longer as inlays and case inserts.

What is acrylic glass? How is it processed?

Acrylic glass, a polymethyl methacrylate (PMMA), is a synthetic, glass-like thermoplastic. It is easy to grind, drill and glue and it is weather and age resistant. Acrylic glass is also UV-resistant and hardly yellowed after many years. The company Plexiglas gives a guarantee of 30 years. It is unbreakable, impact-resistant and burns off almost smoke-free, without acute toxic smoke gases. Colorless acrylic glass has a light transmission of 92%. There is also a very large selection of colored materials and a wide variety of surfaces. There are 2 large subdivision classes: Acrylic glass XT is extruded material. Due to the manufacturing process, the thickness tolerances within a panel are minimal. Colorless acrylic glass XT is available in thicknesss of 1,5 – 25 mm. The second important class is acrylic glass GS – cast material. Here the thickness tolerances fluctuate within a plate, but the processing latitude is wider than with the XT version and has an excellent surface quality. GS is available in thicknessed of 2 – 160 mm. Acrylic glass can be laser, milled and water-jetted.

What are aluminum composite materials? How are they processed?

Aluminum composite material consists of a plastic core and two aluminum cover layers. The mertaial is light, dimensionally stable and durable. Aluminum composite panels have a wide variety of possible uses. They have high weather and UV resistance, are easy to print and stick on. There is a wide selection of colors and surface looks in 3/4/6 mm thickness.